Frequently Asked Questions
Everything you need to know about your New Forest Clothing order.
How much does shipping cost and how long does it take?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online returns portal to generate a label and send your items back for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Are your clothes sustainably sourced?
New Forest Clothing is committed to quality and durability. We prioritize high-quality natural fibers and ethical manufacturing processes to ensure our garments last for seasons to come.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact our customer service team within one hour of placement, we will do our best to accommodate any changes or cancellations.